General Conditions and Terms of Business

By completing the booking process, you confirm that you have read, understood, and accepted the General Conditions and Terms of Business presented below and that you recognize their unrestricted legal validity.

1. Rates

All of the prices appearing on this website include VAT. Please note that as of 01/01/2014 a City Tax was introduced, which is NOT included in the published prices. The city tax is to be paid directly at the accommodation.

2. Data Protection

By completing the reservation, you agree to the processing of your personal data in accordance with the conditions set out in this link. Please also refer to the linked page for your rights regarding data processing. You are prohibited from extracting, uploading, distributing, reproducing, or "framing" pages or content obtained from this website; in particular the use of this information for commercial or competitive purposes is expressly prohibited.

3. Payment

The terms of payment applied are indicated during the booking process.

4. Cancellations by the Guest

The cancellation terms applied are indicated during the booking process.

5. Exclusion of Liability

The lodgings establishment is liable exclusively for immediate damages which the guest incurs as the result of the non-fulfilment of the obligations of the lodgings establishment with regards to its own activities. In any case, the lodgings establishment is liable to a maximum amount corresponding to the total price of the booking to which the liability claim pertains.

6. Miscellaneous

These General Terms and Conditions of Business and the provision of our services are subject to Italian Law, and are to be interpreted accordingly. The court venue for all disputes arising from or in the context of these General Terms and Conditions of Business and our services shall be Bozen/Bolzano (Italy), only. If any provisions of this contract is or becomes ineffective, the effectiveness of the remaining provisions shall not be affected. If you’ve had a problem with something you’ve bought online, you can use this site to try to reach an out-of-court-settlement: webgate.ec.europa.eu.
You can only use it if you live in the EU and the trader is based in the EU.

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• Upon completion of the accommodation contract, the Südtirol Alto Adige Guest
Pass (consequently Guest Pass) will be issued to the guest, which according to the
decision of the South Tyrolean regional government No. 732/2022, is valid for the
entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00
on the day of departure.
• The Guest Pass includes the use of all public transport within the “südtirolmobil”
network area as well as additional services, which vary depending on the tourism
organization. Detailed information can be found at: suedtirol-guestpass.info
• The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium,
appointed as the unified coordination point in accordance with the above
decision of the South Tyrolean regional government by the Provincial Association
of Tourism Organizations of South Tyrol on November 16, 2022.The details of the
additional services associated with the Guest Pass and the conditions of use of
the Guest Pass are communicated by the third party responsible for issuing and
managing the Guest Pass. Detailed information is available at: suedtirol-
guestpass.info
1.2. Textentwurf auf Englisch, der in Übereinstimmung mit der Datenschutz-
Grundverordnung (DSGVO) zu verwenden und in den Datenschutzhinweis zu
integrieren ist.
▪ Purpose
The personal data provided will be transmitted to the single coordinating body of
the Guest Pass in order to enable the creation and use of the Guest Pass and to
provide the associated services.
▪ Recipient
In connection with the issue of the Guest Pass, your data will be transmitted to the
Mobilitätskonsortium, VAT Nr. 02735170215, which acts as the cardholder and
unified coordinating body and assumes the role of autonomous data controller in
processing the transferred data. For further information regarding the processing
to which the data will be subjected, you can send an email to privacy@moko.bz.it.
▪ Legal basis
The legal basis for processing is Art. 6 (1) (b) of the GDPR.